PRIVACY NOTICE
Complex Química, S.A. de C.V.
(Last updated September 21, 2026)
I. Data Controller
Complex Química, S.A. de C.V., together with its affiliates and/or subsidiaries (“Complex Química,” “we,” “us,” or the “Company”), with its address at Av. Cuauhtémoc 700, Santa Catarina, Nuevo León, Mexico, C.P. 6614, is responsible for collecting and properly processing any personal data you provide through this website, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (the “Law”) and its Regulations.
II. Personal Data We Collect
When you contact Complex Química or complete a form on the Complex Química website, we may collect the following personal data:
• Full name;
• Company name;
• Business email address;
• Country / Nationality;
• Address;
• Telephone number;
• Company website;
• Occupation;
• Economic and/or tax information;
• Information contained in your message or project request;
• Any other information that is considered sensitive under the Law; and
• Any other information you voluntarily provide to us.
III. Purposes of Processing
Complex Química will use your personal data for the following purposes related to responding to your request, making decisions regarding the services and/or products you have requested, informing you of changes to them, evaluating the quality of our activities, and, where applicable, managing our relationship with you:
• Respond to your inquiries and requests;
• Evaluate business opportunities and potential projects;
• Provide you with information about our products and services;
• Communicate with you regarding your request;
• Follow up on commercial or technical inquiries;
• Improve our products, services, and website; and/or
• Comply with applicable legal and regulatory obligations.
In addition, and only if you do not object in writing, Complex Química may use your data for the following secondary purpose, which is not necessary for our relationship with you and for which you may withhold your consent:
• Send marketing communications about new products or promotions.
If you do not want your data to be used for this secondary purpose, you may let us know when you contact us or at any time thereafter by writing to privacy@complexquimica.com, and we will stop using your data for that purpose.
We will not use your personal data for purposes other than those described herein without informing you of such change or, where applicable, obtaining your consent when required by the Law.
IV. Transfer of Personal Data
Complex Química may share your personal data with employees, representatives, professional advisors, service providers, or other third parties when reasonably necessary to respond to your request, operate our website, provide our services, or comply with legal obligations. We do not sell your personal data.
Because Complex Química serves customers and business partners internationally, your personal data may be processed or accessed in countries other than the country in which you originally provided it, including the United States. Pursuant to Article 35 of the Law, if your data is transferred to third parties, they will be provided with this Privacy Notice and informed of the purposes for which your data will be processed. By providing us with your data through this website, you agree to such international transfer for the purposes described above. If you do not agree to this transfer, please let us know by writing to privacy@complexquimica.com before submitting your information, and we will propose an alternative means of contact.
When a third party processes personal data on behalf of Complex Química (for example, web hosting, CRM, or email service providers), such third party will assume the same obligations that apply to us as the data controller under this Privacy Notice and the Law.
V. Security Measures
Complex Química will implement the administrative, technical, and physical measures reasonably necessary to provide the highest level of protection reasonably possible for your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing.
VI. Data Retention Period
Complex Química will retain your personal data only for as long as reasonably necessary to fulfill the purposes described in this notice, maintain our business and legal records, resolve disputes, and comply with legal obligations, generally for up to five (5) years from your last contact with Complex Química. Once the data is no longer necessary, it will be deleted, anonymized, or securely disposed of.
VII. ARCO Rights
Under the Law, you have the right to Access, Rectify, Cancel, or Object to the processing of your personal data (“ARCO Rights”), as well as to revoke any consent you may have provided to us.
To exercise these rights, please submit a written request to privacy@complexquimica.com, including: (a) your full name and contact information; (b) identification and, where applicable, documentation proving the authority of your legal representative; (c) a description of the personal data regarding which you wish to exercise your right, except in the case of an access request; (d) the ARCO right you wish to exercise and the action you are requesting; and (e) any document that facilitates the location of your personal data. We will respond within twenty (20) business days following receipt of a complete request, in accordance with Article 31 of the Law. If your request is granted, we will implement the corresponding action within fifteen (15) business days thereafter.
The exercise of ARCO Rights is free of charge.
VIII. Cookies and Website Technologies
The Complex Química website may use cookies and similar technologies to improve its functionality, understand visitor behavior, and improve our services. You may configure your browser to reject or restrict cookies; this may affect certain website functions.
IX. Changes to This Privacy Notice
Complex Química may update this notice to reflect changes in our practices, services, or applicable law. Any updated version will be published on the Complex Química website with the corresponding “Last updated” date. Changes that materially affect the use of previously collected data will be communicated to you before they take effect.
X. Contact
Complex Química, S.A. de C.V.
Address: Av. Cuauhtémoc 700, Santa Catarina, Nuevo León, Mexico, C.P. 66144
The laws and regulations of different countries may impose different (and potentially conflicting) requirements regarding the Internet and the protection of information. We are located in Mexico, and all matters relating to this Privacy Notice are governed by the laws of Mexico. If you are located in a country other than Mexico and contact us, please be aware that any information you provide to us will be transferred to Mexico, and by submitting your information, you authorize such transfer and agree to this Privacy Notice.
